Salesforce launches Koa Decisions, a multimodal single-step decision model
Built on Gemma with novel training, Koa Decisions returns a category, yes/no or score in milliseconds; Salesforce cites ~26 ms vs ~1.4 s for a general LLM on Agentforce routing.
Why it matters
Salesforce introduced Koa Decisions on November 6, 2026 as the next version of its HyperClassifier routing model inside Agentforce. The company says the model reads a request and a defined choice list, then returns a decision in one step, adding multimodal image and audio support via training on Google’s Gemma. Internal measurements cited in the post put routing at roughly 26 milliseconds versus about 1.4 seconds for a general-purpose LLM. Salesforce plans wider use in Flow, Apex, prompt templates and a developer API; pricing and regional availability remain subject to change.
Key facts
- Announced November 6, 2026 on Salesforce News
- Successor to HyperClassifier for Agentforce routing
- Multimodal: text, images, and audio inputs
- Company cites ~26 ms vs ~1.4 s LLM routing latency
- Trained from Google Gemma with Salesforce techniques